Support in the event of nuisance
General
Even if you have worked with an excellent charging station and an experienced installer, something can still go wrong. That is why you will find our contact details below.
Question about the platform?
Would you like more information about our platform and can't find it on the website or do you have a question in general? Feel free to call us on telephone number 09 252 52 25 during office hours.
Do you have a question outside office hours or would you like to email us? Of course, that's also possible: info@gridcloud.be
Defective charging station
Is your charging station defective... No LED is active? Contact the installer. They can use the platform to look at the logs of your device.
In any case, make sure you know the Charger ID number
(this can usually be found on a sticker on the side of the charging station)
Please contact our office on telephone number 09 252 52 25 during office hours. Outside office hours, you can still call the toll-free helpline 0800 16822 24/24.
Charging station does not function properly
If you experience a malfunction while the charging station still seems to be active... Your ticket is not accepted, your cable is stuck in the station, your charging does not start...
In any case, make sure you know the Charger ID number
(this can usually be found on a sticker on the side of the charging station)
Please contact our office on telephone number 09 252 52 25 during office hours. Outside office hours, you can still call the toll-free helpline 0800 16822 24/24.
During office hours
+32 (0)9 252 52 25
Mon - Thu : 8.30 – 12.00 en 13.00 – 16.30
Fri : 8.30 – 12.00
Outside office hours
0800 16822
